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Terms of service
I. Introduction
FIDRONIX MARKETS LTD is committed to providing high-quality and convenient clothing shopping services to users in the EU through its e-commerce website glowvanta.com. This service policy is formulated in accordance with relevant EU laws and regulations. It aims to clarify the rights and obligations between us and our users and to protect your legitimate rights and interests when using our e-commerce services.
II. Service Overview
Product Display and Sales: We display a wide variety of clothing products on our website, covering a wide range of styles, sizes, and styles to meet the needs of different users. You can browse product details, including images, descriptions, materials, size guides, and other information, and place orders through the website.
User Account Services: You can register and log in to a personal user account to conveniently manage orders, save delivery addresses, view purchase history, and track order status. We strictly protect the security of your account information and implement encryption and other technical measures to prevent information leakage.
Customer Support: Our professional customer support team is available via email at [email protected] to answer questions, handle order issues, and assist with returns and exchanges. Our customer service team will respond to your inquiry within three business days of receiving your email to ensure your issue is promptly resolved.
III. User Rights and Obligations
(I) User Rights
Right to Information: You have the right to obtain true, accurate, and complete product information, including but not limited to price, materials, origin, instructions, and return and exchange policies. We will clearly display this information on the product detail page and related pages for your easy access.
Right to Fair Trade: You will enjoy fair trading conditions during the shopping process and will not encounter unreasonable price discrimination, forced transactions, or other practices. All product pricing follows market principles and cost accounting to ensure fairness and reasonableness.
Right to Privacy: Your personal information (such as your name, address, contact information, and purchase history) is strictly protected. We will not disclose this information to third parties for commercial purposes without your consent. Specific privacy protection measures are described in our Privacy Policy, which also complies with EU data protection regulations.
Right to Return or Exchange: In accordance with EU consumer protection regulations and our Return and Exchange Policy, you have the right to return or exchange unsatisfactory products within the specified conditions and timeframe. Detailed return and exchange procedures and conditions are clearly stated in our Return and Exchange Policy. (II) User Obligations
Provide True Information: When registering an account and placing an order, you must provide true, accurate, and complete personal information, including your name, address, and contact information. If a transaction fails to complete or other issues arise due to false information provided, you will be solely responsible.
Comply with the Terms of Use: When using our e-commerce website, you must comply with the website's Terms of Use and refrain from any illegal or inappropriate behavior that harms the normal operation of the website or the rights of other users, such as malicious fraudulent orders, posting false reviews, or attacking the website server.
Pay Fees on Time: For orders placed, you must pay the purchase price and payment method on time. If payment is overdue, we reserve the right to cancel the order and may, depending on the circumstances, impose restrictions on your account.
IV. Platform Responsibilities and Obligations
(I) Product Management Responsibilities
Product Information Accuracy: Ensure that the product information displayed on the website is accurate, including images, descriptions, and prices. If you suffer losses due to inaccurate product information, we will assume corresponding liability, such as fulfilling the order with the correct information or providing reasonable compensation. Product Quality Assurance: We are responsible for the quality of the products we sell and guarantee that they meet relevant quality standards under normal use. If any product has any quality issues, we will handle it according to our return and exchange policy, including product replacement, return, and refund.
Prohibited and Restricted Product Management: We strictly comply with EU laws and regulations and do not sell prohibited or restricted products. We regularly review our product catalog to ensure that all products on sale comply with regulations.
(II) Transaction Security Obligations
Payment Security: We utilize a secure and reliable payment system and partner with reputable payment institutions to ensure the security of your funds during the payment process. We encrypt payment information to prevent information leakage.
Order Processing and Shipping: We arrange product shipments according to the promised delivery time (5-7 business days) and track order delivery status. If an order is delayed or there are delivery issues due to our fault, we will promptly notify you and provide solutions, such as appropriate compensation or expedited delivery. Please refer to our Shipping Policy for detailed shipping terms.
User Information Protection: We have established a comprehensive information security management system and take technical and organizational measures to protect the security of your personal information. We prevent your information from unauthorized access, use, disclosure, or tampering. If an information breach occurs, we will promptly notify you and take measures to mitigate the damage in accordance with EU data protection regulations.
(III) Platform Operation Obligations
Platform Operational Performance: We will continuously maintain and optimize the e-commerce website to ensure its normal operation and provide you with a smooth shopping experience. We will regularly perform system updates and maintenance to promptly fix any technical glitches.
Rule Publicity and Updates: We will prominently display important rules, such as the service policy, return and exchange policy, and shipping policy, on the website and update them promptly. If there are any significant changes to the rules, we will notify you via email or website announcements to ensure you are aware of the latest rules.
User Feedback Handling: We value your feedback and suggestions and will diligently address and respond to any questions, complaints, or suggestions you raise. We will continuously improve our service quality and enhance user satisfaction.
V. Advertising and Promotion
Advertising Veracity: Advertising information displayed on the website is truthful and accurate, and does not contain false or misleading content. All advertisements comply with EU laws and regulations on advertising.
Personalized Recommendations: We may provide you with personalized product recommendations based on your browsing history and purchasing behavior. If you do not wish to receive personalized recommendations, you can disable this feature in your account settings. When providing personalized recommendations, we strictly comply with EU data protection regulations to safeguard your privacy.
VI. Dispute Resolution
Negotiation: If a dispute arises between you and us during the use of our e-commerce services, we recommend that you first negotiate with us amicably via email at [email protected]. We will actively cooperate to find a mutually acceptable solution.
Third-Party Mediation: If negotiation fails to resolve the dispute, you may apply for mediation with an EU-approved third-party consumer mediation agency. We will respect and cooperate with the third-party mediation agency and fulfill our obligations in accordance with the mediation outcome.
Legal Recourse: If the dispute remains unresolved through the aforementioned means, you have the right to initiate legal action in a competent court in accordance with relevant EU law.
VII. Policy Updates and Interpretations
Policy Updates: We may update this Service Policy based on changes in EU laws and regulations, business development needs, or other circumstances. The updated policy will be posted on the website and will take effect from the date of posting. For major policy changes, we will notify you [X] days in advance via email or by posting a prominent notice on the website.
Right of Interpretation: FIDRONIX MARKETS LTD reserves the right of final interpretation of this Service Policy. If you have any questions about this service policy, please feel free to contact us at [email protected] and we will provide you with detailed answers.