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Refund policy

I. Introduction
FIDRONIX MARKETS LTD is committed to providing high-quality clothing products and services to customers in the EU. To protect your rights as a consumer, we strictly adhere to relevant EU consumer protection regulations and have developed this Return Policy. This policy clearly outlines your return and exchange rights and the specific procedures for returning our products.

II. Return Policy
(I) Return Rights and Timeframe

Under EU distance selling regulations, you have a 14-day right to return clothing purchased through our website, glowvanta.com. This timeframe begins on the date you receive the product. Please note that this is calculated in calendar days, not business days. For example, if you receive the product on January 1st, the return period is January 14th.

(II) Return Conditions

Products must be in new, unused condition, free of damage, stains, or signs of laundering, and suitable for resale.

All original packaging, tags, and accessories, including but not limited to dust bags, hangers, and boxes, must be intact. If the product box or packaging is lost, damaged, or missing parts, your return rights may be affected, and we may deduct the cost of restoration based on the extent of the damage.

(III) Return Process

Return Request: Within the 14-day return period, you may submit a return request by emailing us at [email protected]. Please be sure to include your order number, product information, reason for return, and your contact information. We will contact you within 3 business days of receiving your email to confirm your return request and provide further instructions.

Returning Products: After receiving our return confirmation, you must properly pack the product, along with the original packaging and all accessories, using appropriate packaging to prevent damage during transportation. You must select a reliable shipping method to return the product to the address we specify. Return shipping costs are generally borne by you, unless the return is caused by our fault (e.g., incorrect product delivery, product quality issues, etc.), in which case we will cover the shipping costs. After returning your item, please promptly provide us with the tracking number so we can track its shipment.

Return Inspection and Refund: Upon receipt of your returned item, we will inspect it within three business days. If the item is eligible for return, we will promptly process your refund. Refunds will be made to your original payment method. For example, if you paid by credit card, the refund will be credited to your credit card account. If you paid by other payment methods, the refund will be made based on the refund account information you provided. The actual refund time may vary depending on the payment institution and bank's processing procedures. Generally, credit card refunds may take 3-15 business days to arrive, and refunds for other payment methods may take 5-20 business days to arrive. Please be patient. If you do not receive your refund within the expected time, please contact us and we will assist you in inquiring and handling the matter.

III. Exchange Policy
(I) Exchange Rights and Timeframe

Also in accordance with relevant EU regulations and our service commitment, if the product you received is the wrong size, color, style, or quality issues, you have the right to request an exchange within 14 days of receipt.

(II) Exchange Conditions

The exchanged product must meet the same return requirements: new, unused, with intact packaging and accessories, and not subject to resale.

The exchanged product must be part of the same order purchased on our website and in stock. If the requested exchanged product is out of stock, we will negotiate a solution with you, such as a return and refund or a recommendation for a similar product.

(III) Exchange Process

To request an exchange: Please email [email protected] within the 14-day exchange period to request an exchange. Please include your order number, the item you wish to exchange, the size/color/style you wish to exchange, and your contact information in your email. Please also include photos of any product issues (such as quality issues) to help us process your request more quickly and accurately. We will contact you within three business days to confirm your exchange request and provide the necessary information.
Product Return and Replacement Shipment: After confirming your exchange request, you must return the original item to our designated address, following the same return shipping instructions as for returns. Upon receipt and confirmation of the returned item, we will ship the replacement within three business days. If we are unable to ship the replacement item promptly due to inventory issues, we will communicate this in advance and provide an estimated shipping time. If your exchange is due to personal reasons such as size issues, you will be responsible for the return shipping costs, while we will cover the shipping costs for the replacement item. If the exchange is caused by our fault (such as incorrect item delivery), we will cover both round-trip shipping costs.

IV. Special Circumstances

Products with Quality Issues

If the product you received has quality issues, such as damaged fabric, cracked seams, or significant color discrepancies, you may contact us at any time to request a return or exchange, regardless of the return or exchange period. Please contact us as soon as possible at [email protected], providing photos and a detailed description of the problem. We will promptly address the issue, including covering round-trip shipping costs, replacing the product, or processing a refund to ensure your rights are fully protected.

V. Policy Updates and Interpretations

We may update this Return Policy based on changes in EU regulations, business developments, or other circumstances. The updated policy will be posted on our website glowvanta.com and will take effect from the date of posting. If the policy update involves significant changes, we may notify you by email or by posting a prominent notice on our website.

FIDRONIX MARKETS LTD reserves the right of final interpretation of this Return Policy. If you have any questions, suggestions or complaints about this return policy or the return and exchange process, please feel free to contact us at [email protected]. Our customer service team will serve you wholeheartedly and strive to solve your problems and provide you with a satisfactory shopping experience.