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Privacy Policy

FIDRONIX MARKETS LTD takes user privacy very seriously, especially the protection of personal data of users in the European Union. This Privacy Policy, prepared in accordance with relevant EU data protection regulations, particularly the General Data Protection Regulation (GDPR), clearly explains how we collect, use, store, and protect your personal data.

Data Collection

Scope of Collection: When you visit our website glowvanta.com or contact us at [email protected], personal data may be collected, including but not limited to your name, contact information (e.g., email address, phone number), address, purchasing preferences, and browsing history. This data is collected only for necessary business purposes, such as processing orders, providing customer service, and improving our products and services.

How Data is Collected: We collect data through forms you actively complete on our website, the content of emails you send us, and the use of cookies and similar technologies on our website. We comply with the EU ePrivacy Directive regarding our use of cookies. When you visit our website, you will be prompted to choose whether to accept cookies. We will only store and access the information if you consent to such use.

Data Use
Purpose: Personal data collected will be used for order processing, product delivery, responding to customer inquiries, personalized recommendations, and market analysis. We ensure that data use is lawful, fair, and transparent, and for clear, legitimate purposes. For example, personalized recommendations may use your browsing and purchase history to recommend clothing products that better suit your interests.

Data Sharing: We do not sell your personal data to third parties. However, in some cases, we may share your data with service providers (such as logistics partners and payment processors) to fulfill orders and provide services. These third parties are bound by strict data protection agreements to ensure data security and compliance. Furthermore, we may disclose personal data where required by law or to protect our legitimate interests.

Data Storage
Storage Location: We will strive to ensure that the personal data of EU users is stored within the EU or in other jurisdictions with an adequate level of data protection. For cross-border data transfers, we implement appropriate safeguards in accordance with EU regulations, such as the use of Standard Contractual Clauses (SCCs), to ensure data security.

Storage Period: Personal data will be stored only for the minimum period necessary to fulfill the purposes for which it was collected. After an order is completed, the data associated with the order will be retained for a period of time consistent with business record-keeping requirements and legal regulations, after which it will be securely deleted or anonymized.

Data Protection

Security Measures: We use a variety of technical and organizational measures to protect your personal data, including but not limited to data encryption, access controls, regular data backups, and employee training. These measures prevent unauthorized access, use, disclosure, modification, or destruction of your data.

Data Breach Handling: In the event of a personal data breach, we will promptly notify the relevant data protection authorities and affected users in accordance with EU regulations. We will investigate the breach, implement mitigating measures, and prevent similar incidents from recurring.

User Rights

Right of Access: You have the right to request access to your personal data held by us and to understand how it is used. You can make such a request by emailing [email protected], and we will respond and provide the relevant information within the specified timeframe.

Right to Correction: If you discover that your personal data held by us is inaccurate or incomplete, you have the right to request correction. Right to Erasure: You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, when you have withdrawn your consent, and when there is no other lawful basis for processing. Right to Restriction of Processing: You can request that we restrict the processing of your personal data, for example, if you contest its accuracy. Right to Data Portability: You have the right to access your personal data and receive or transmit it to another data controller in a structured, commonly used, machine-readable format, subject to applicable conditions. Right to Object: You have the right to object to our processing of your personal data based on legitimate interests or direct marketing purposes.

Policy Updates
We may update this Privacy Policy based on changes in EU regulations, business needs, or other reasons. We will post updated policies on our website, and we may notify you of significant changes by email or other prominent means.

Contact Us
If you have any questions, complaints, or suggestions regarding this Privacy Policy or our data processing practices, please contact us at [email protected]. We will do our best to resolve your concerns and ensure that your rights are fully protected.